Replacing human experience or augmenting changes to enhance the experience? ?
With the rise in automation and corresponding solutions, the way businesses interact with customers underwent a drastic change. ?

From embedding automated response systems to deploying chatbots, consumer interaction is upgrading each day.
?? ???? ?? ??? ?????, ??? ????????? ???? ?????? ????????? ??:

  • How to create customer delight when something has to be repeated a million times: Consider the smile of the Air hostess!
  • How to create customer delight when technology replaces human touch: Consider tele-automated voice response!

???? ??? ????? ??? ??? ?? ????????? ?

It does to me!

PS: Standard protocol results in uniform service but customer delight comes from treating each customer as different.

#customerinteraction #userexperience #consumerbehaviour #customersatisfaction #customerengagement #businesstrends