Replacing human experience or augmenting changes to enhance the experience? 😳
With the rise in automation and corresponding solutions, the way businesses interact with customers underwent a drastic change. 🙂

From embedding automated response systems to deploying chatbots, consumer interaction is upgrading each day.
𝗜𝗻 𝗹𝗶𝗲𝘂 𝗼𝗳 𝘁𝗵𝗲 𝗮𝗯𝗼𝘃𝗲, 𝘁𝘄𝗼 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻𝘀 𝘁𝗵𝗮𝘁 𝗴𝗮𝘁𝗵𝗲𝗿 𝗮𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗶𝘀:

  • How to create customer delight when something has to be repeated a million times: Consider the smile of the Air hostess!
  • How to create customer delight when technology replaces human touch: Consider tele-automated voice response!

𝗗𝗼𝗲𝘀 𝘁𝗵𝗲 𝗮𝗯𝗼𝘃𝗲 𝗽𝘂𝘁 𝘆𝗼𝘂 𝘁𝗼 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴? 🤔

It does to me!

PS: Standard protocol results in uniform service but customer delight comes from treating each customer as different.

#customerinteraction #userexperience #consumerbehaviour #customersatisfaction #customerengagement #businesstrends